Our members are the most important part of our business. We work hard to deliver reliable service 365 days a year. When storms or other circumstances cause an outage, Jo-Carroll Energy staff takes immediate action to restore your service.
If the power goes off in your house, check if a fuse has been blown or a breaker has been tripped. If any of the lights in your home are still working, the trouble may be in your own system. Replace the blown fuse or reset the breaker as needed. If all the lights are off, check the main breaker which is usually located just below the meter. If the main breaker is tripped, you can reset it. It also signals that there is something wrong on your side of the meter.
An after hours service fee of $100 will be charged for a service call requested after regular business hours if it is determined the problem is with the member's equipment. Once a crew has been dispatched after hours, fees may apply.
If you don't find a problem or these steps do not restore your lights, then you need to call us. Before you call, check to see if your neighbors have power. This will help us determine how widespread the outage is. Call us at 800-927-5254, our 24 hours a day, 365 days a year outage number.
WHEN YOU REPORT AN OUTAGE be prepared to provide the following information:
- Name
- 911 address of outage
- City location of outage
- Service type-gas or electric
- Return phone number
- Did you check both the inside and outside breakers
- Do you know if any of their neighbors are also out
- Give any additional information that may help our crews restore power in a timely manner. This includes reporting if you know what caused the outage such as a car hit a pole or a tree limb fell on a line or if you've seen any downed poles or wires.
Any information you can provide about an outage is appreciated and helps our crews determine the source of the problem more quickly.
****Safety Warning: Assume that all wires are energized. NEVER assume that a wire is safe to touch even if it is down. NEVER touch a fallen power line. Call the cooperative to report fallen electrical lines.****
Help prevent outages
You can help avoid unneccesary outages. Report any damaged poles and wires. Notify our office when trees have grown close to our line. By working together, we can fix problems BEFORE they cause a power outage.
How power is restored |
